Online Scheduling and Workforce Management for Fire and EMS​

Client: Tour3 / Agile Freaks
Country: United States
Services: User Research, UI/UX Design
Development: Agile Freaks

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Challenge

The landscape of public safety software is dominated by point solutions (scheduling, online learning, document management, HRIS, etc). This forces Fire and EMS Departments to separately procure and manage many disparate pieces of software with little integration capability or in-house IT/administrative support. A typical department might maintain a dozen independent pieces of SaaS or on-premises software products to meet their operational needs.


Solution

Together with Tour3 and Agile Freaks we commited to reimagine the current state of operational software solutions for EMS and deliver the highest quality and most efficient public safety operations software. Our responsability: design.

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User centred design process

In collaboration with founder Jason (FDNY) we did a valuable amount of user research to learn about the schedulling problems that firefighters encounter daily. We built several prototypes for live testing and iterated at the RP level until we achieved the perfect balance for our users. Next step (current state), we build a functional product demo and deployed it in actual firehouses across the state.

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Prototype and final interface

User needs transformed into powerfull features

From the classic "drag and drop" to as fewer clicks as possible we focused on the user. Our goal was to reduce the time of trivial tasks and to reduce the learning curve of new users by creating an intuitive and simple to use UI.

Easy shifts assigning

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Smart Scheduling

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Automation and safe operations

We discovered that many tasks involving scheduling can be automated. The system automatically fills open shifts with employees based on their level of experience and skills required for the shift.

Admin scheduler (month view)

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Admin scheduler (day view)

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Mobile iOS and Android native apps

We leveraged the mobile phones technical capabilities to enhace the experience for both the end user and the administrator. The personnel can easily clock-in, request time-off, plan vacations and many more directly on their phone.

Clock-in and my shifts

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Relevant shift information

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Time worked overview

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“Processing payroll for my EMS agency went from six hours down to one!”

EMS Chief, New York

“Until Tour 3, I had no idea how many hours I was wasting just trying to fill open shifts each week.”

Administrative EMS Captain, New York

“It used to take two staff members over an hour each just to call all our staff to find coverage. With Tour 3 it happens in seconds.”

EMS Scheduling Coordinator, New York

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